New York City, New York 3 contributions Hi! My husband and I are from FL, and we are looking forward to come visit Vancouver for the first time sometime next month! We will be seeing good friends (locals) as well, sort of a reunion. This most definitely not the kind of customer service needed to garner my recommendation This shortfall resulted in a very stressful morning as we had much driving in the day, including delivering our son to a game, then another dash to make our ferry reservation. Most frustrating, and in our case stressful, was finding our electric car NOT charged this morning, despite having paid the $35 valet fee to ensure that it would be fully charged. Very poor understanding of Customer Service!Īnother member of our group was given a baffling and frustrating runaround when he asked for a bowl and spoon in order that he & his son could eat their granola breakfast in their room - again, at a cost of hundreds of dollars per night.Īs an aside, their mini fridge didn’t cool, resulting in spoiled milk. My family alone spent nearly a grand on rooms and meals! When the pizza arrived, a manager tried to shoo us off, saying we were not permitted food from outside vendors, contradicting the permission we’d already received. Lovely spot for an evening of fun as a team. Our group of soccer players and parents asked and were told by staff that it is ok to bring our own food for a picnic together on the grass outside the lounge. as a member of a group booking comprising around a dozen families, I have to gripe about a couple of frankly glaring blunders.

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